Privacy Policy

1. Introduction

Cool Roof UAE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coolroofuae.com and use our roof sealing services in the United Arab Emirates.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you request a callback, book an inspection, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Property type and address
• Service inquiry details

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website or source
• Geographic location (country/city level)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can manage your cookie preferences through our cookie consent banner (powered by CookieYes) when you first visit our website. You can also modify your browser settings to refuse cookies, although this may affect website functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and requests
• Schedule and conduct roof inspections
• Prepare and deliver service proposals
• Process service agreements and warranties
• Communicate about your project status
• Send relevant marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process personal data based on:

• Consent: When you opt-in for marketing communications or accept non-essential cookies
• Contract: To fulfill service agreements you enter with us
• Legitimate Interest: To improve our services and respond to inquiries
• Legal Obligation: To comply with applicable laws

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who assist in operating our website and services (hosting, analytics, email)
• Professional Partners: Certified technicians who perform roof inspections and installations
• Legal Requirements: When required by law or to protect our rights

7. Third-Party Services

Our website uses the following third-party services:

• Google Analytics (GA4): Website analytics and visitor insights
• Google Tag Manager: Tag management for analytics and marketing
• CookieYes: Cookie consent management

These services have their own privacy policies governing how they handle your data.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 3 years. Service records and warranty documentation are retained for the duration of the warranty period plus 2 years.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information below.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for data transmission. However, no method of transmission over the internet is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, including the United States (for analytics and hosting services). Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: